---
title:  How Do I Prepare My Device for Repair?
description:  How Do I Prepare My Device for Repair?
---

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1. [USAA Device Protection](https://chatusaa.boltinsurance.com/?hsLang=en)
2. [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en)
3. [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)

# How Do I Prepare My Device for Repair?

## Follow these steps before taking or sending your device for an approved repair.

Before your device is repaired, there are a few important steps you should take to protect your information and prepare your device for service.

**Back Up Your Data**

Back up any photos, contacts, files, or other information you do not want to lose.

Your device may need to be reset or wiped as part of the repair process.

**Remove Device Locks**

Remove any screen locks, PINs, passwords, or other security features that could prevent the repair technician from accessing and testing your device.

For Apple devices, you may also be required to turn off **Find My** before the device can be serviced.

**Remove Your SIM and Memory Cards**

Remove and safely store:

- SIM cards
- SD cards
- Other removable memory cards

Do not include these items when mailing your device for repair.

**Remove Accessories**

Remove accessories that are not part of the repair, including:

- Cases
- Chargers
- Styluses
- Screen accessories
- Other removable accessories

Accessories sent with your device may not be returned.

**Follow Your Claim Instructions**

Always review the instructions provided in your bolt claims portal before taking or mailing your device for repair.

Requirements may vary depending on your device and the repair option selected for your claim.

- [FAQs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#main-content)

    - [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)
    - [General](https://chatusaa.boltinsurance.com/faqs?hsLang=en#general)
    - [Repairs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#repairs)
    - [Claim Payments](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claim-payments)
- [Getting started](https://chatusaa.boltinsurance.com/getting-started?hsLang=en)
- [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#main-content)

    - [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)
- [Managing My Plan](https://chatusaa.boltinsurance.com/managing-my-plan?hsLang=en)

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