---
title:  How Does Reimbursement Work?
description: How Does Reimbursement Work?
---

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1. [USAA Device Protection](https://chatusaa.boltinsurance.com/?hsLang=en)
2. [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en)
3. [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)

# How Does Reimbursement Work?

In some cases, an approved claim may be resolved through reimbursement.

Reimbursement may be available when your device cannot be repaired and a replacement device is unavailable, or when reimbursement is otherwise the appropriate resolution for your claim.

**What Happens Before Reimbursement?**

Depending on your claim, you may need to provide additional documentation before reimbursement can be issued.

For example, if you used your own repair vendor and the device was determined to be non-repairable, you must upload documentation from the repair vendor explaining why the device cannot be repaired.

Once all required information has been received and reviewed, your claim can proceed to reimbursement.

**How Will I Receive My Reimbursement?**

Once your claim is ready for reimbursement, you will receive an email with instructions explaining how to claim your payment.

Be sure to follow the instructions in the email to complete the reimbursement process.

**How Much Will I Receive?**

The amount of your reimbursement is determined according to the terms, limits, and applicable service fees of your USAA Device Protection plan.

The maximum coverage available is **$1,000 per claim**.

- [FAQs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#main-content)

    - [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)
    - [General](https://chatusaa.boltinsurance.com/faqs?hsLang=en#general)
    - [Repairs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#repairs)
    - [Claim Payments](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claim-payments)
- [Getting started](https://chatusaa.boltinsurance.com/getting-started?hsLang=en)
- [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#main-content)

    - [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)
- [Managing My Plan](https://chatusaa.boltinsurance.com/managing-my-plan?hsLang=en)

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