---
title:  How Does Walk-In Repair Work?
description: How Does Walk-In Repair Work?
---

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1. [USAA Device Protection](https://chatusaa.boltinsurance.com/?hsLang=en)
2. [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en)
3. [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)

# How Does Walk-In Repair Work?

If your approved claim qualifies for walk-in repair, you may be able to take your device to a local repair vendor.

The repair options available to you will be displayed in your bolt claims portal.

**Using a bolt Preferred Repair Vendor**

If a bolt Preferred Repair Vendor is available for your claim:

1. Select the **in-network walk-in repair** option in your claims portal.
2. Choose an available repair location.
3. Enter the required payment information for your applicable service fee.
4. A repair order will be created for the location you selected.
5. Take your device to the selected repair location and provide your claim number.

Once the repair is completed, the repair vendor will bill bolt directly for the covered repair.

**What if I don't see a Preferred Repair Vendor?**

Preferred repair locations may not be available for every device or claim.

If a preferred location is unavailable, you may be given another fulfillment option, such as choosing your own repair vendor or using mail-in repair.

\*The repair options available for your specific claim will be displayed in your bolt claims portal.

- [FAQs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#main-content)

    - [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)
    - [General](https://chatusaa.boltinsurance.com/faqs?hsLang=en#general)
    - [Repairs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#repairs)
    - [Claim Payments](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claim-payments)
- [Getting started](https://chatusaa.boltinsurance.com/getting-started?hsLang=en)
- [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#main-content)

    - [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)
- [Managing My Plan](https://chatusaa.boltinsurance.com/managing-my-plan?hsLang=en)

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