---
title:  How Does Walk-In Repair Work If I Choose My Own Repair Vendor?
description:  How Does Walk-In Repair Work If I Choose My Own Repair Vendor?
---

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1. [USAA Device Protection](https://chatusaa.boltinsurance.com/?hsLang=en)
2. [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en)
3. [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)

# How Does Walk-In Repair Work If I Choose My Own Repair Vendor?

If your approved claim allows you to choose your own repair vendor, you may take your device to a local repair provider of your choice.

The available repair options for your claim will be displayed in your bolt claims portal.

**Before Your Repair**

Follow the instructions provided in your claims portal before having your device repaired.

When using your own repair vendor, you will be responsible for paying the repair vendor directly.

**After Your Repair**

Once the repair is complete:

1. Pay the repair vendor for the completed repair.
2. Obtain an itemized repair receipt.
3. Upload the receipt to your bolt claims portal.
4. Allow time for the documentation to be reviewed.
5. Once approved, your claim can proceed to reimbursement.

Make sure your receipt clearly shows the repair that was completed and the amount paid.

**What If My Device Cannot Be Repaired?**

If the repair vendor determines that your device cannot be repaired, do not upload photos of the damaged device as proof that it is non-repairable.

Ask the repair vendor for documentation explaining **why the device cannot be repaired** and upload that document to your claims portal.

Once the documentation is reviewed and accepted, your claim can proceed to the next available fulfillment option.

- [FAQs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#main-content)

    - [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)
    - [General](https://chatusaa.boltinsurance.com/faqs?hsLang=en#general)
    - [Repairs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#repairs)
    - [Claim Payments](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claim-payments)
- [Getting started](https://chatusaa.boltinsurance.com/getting-started?hsLang=en)
- [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#main-content)

    - [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)
- [Managing My Plan](https://chatusaa.boltinsurance.com/managing-my-plan?hsLang=en)

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