What Documentation Is Required If My Device Cannot Be Repaired?

If you choose your own repair vendor and the vendor determines that your device cannot be repaired, you will need to provide documentation confirming why the device is non-repairable.

The document must be provided by the repair vendor and clearly state the reason the device cannot be repaired.

Once you receive the document, upload a copy to your bolt claims portal for review.

Photos of a damaged or broken device are not acceptable as proof that a device is non-repairable.

A document from the repair vendor explaining why the device cannot be repaired is required.

Your claim cannot move forward with a non-repairable resolution until the required documentation has been received and reviewed.

Once the documentation is reviewed and accepted, your claim can proceed to the next available fulfillment option based on your plan and device availability.

This may include replacement or reimbursement.