---
title:  What Happens If My Device Cannot Be Repaired?
description:  What Happens If My Device Cannot Be Repaired?
---

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1. [USAA Device Protection](https://chatusaa.boltinsurance.com/?hsLang=en)
2. [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en)
3. [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)

# What Happens If My Device Cannot Be Repaired?

If a repair vendor determines that your device cannot be repaired, additional documentation may be required before your claim can move to the next available resolution.

**If You Use a bolt Preferred Repair Vendor**

If a bolt Preferred Repair Vendor determines that your device cannot be repaired, the repair vendor will notify bolt.

Your claim will then move to the next available fulfillment option based on the terms of your plan.

**If You Choose Your Own Repair Vendor**

If your repair vendor determines that your device cannot be repaired, you must obtain documentation from the repair vendor explaining **why the device cannot be repaired**.

Upload the documentation to your bolt claims portal for review.

Once the required documentation has been reviewed, your claim can proceed to the next available fulfillment option.

Depending on availability and the terms of your plan, this may include replacement or reimbursement.

**Important: A document from the repair vendor explaining why the device cannot be repaired is required. Photographs of the damaged device are not valid proof of non-repairability.**

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    - [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)
    - [General](https://chatusaa.boltinsurance.com/faqs?hsLang=en#general)
    - [Repairs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#repairs)
    - [Claim Payments](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claim-payments)
- [Getting started](https://chatusaa.boltinsurance.com/getting-started?hsLang=en)
- [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#main-content)

    - [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)
- [Managing My Plan](https://chatusaa.boltinsurance.com/managing-my-plan?hsLang=en)

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