---
title:  What Happens If My Device Still Doesn't Work After a Repair?
description:  What Happens If My Device Still Doesn't Work After a Repair?
---

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# What Happens If My Device Still Doesn't Work After a Repair?

If your device is still experiencing problems after an approved repair, you may be eligible for a repair warranty claim.

**What Should I Do?**

Review your bolt claims portal and the information provided with your completed repair.

If your device was repaired through **mail-in or integrated repair** and continues to experience the same issue, you may have the option to file a repair warranty claim through bolt. Repair warranty claims should be submitted within 30 days of the completed repair. Follow the instructions in your claims portal to submit your request. 

Follow the instructions in your claims portal to submit your request.

If you chose your own repair vendor, contact that repair store directly for assistance with the issue. The store may have its own repair warranty or service policy.

Be prepared to provide:

- Your claim number
- Information about the completed repair
- A description of the issue that is still occurring
- Any documentation you received from the repair vendor

Additional review may be required to determine the appropriate next steps.

If your device has experienced a **new or separate incident after the repair**, a new claim may be required and will be subject to your plan's eligibility requirements and claim limits.

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