---
title:  Why Can't I Start a Claim?
description:  Why Can't I Start a Claim?
---

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1. [USAA Device Protection](https://chatusaa.boltinsurance.com/?hsLang=en)
2. [FAQs](https://chatusaa.boltinsurance.com/faqs?hsLang=en)
3. [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)

# Why Can't I Start a Claim?

If you do not see the option to start a claim in your bolt portal, there may be an issue that needs to be resolved before a new claim can be submitted.

**You May Already Have an Open Claim**

If you already have an active claim for your plan, you may need to complete or resolve the existing claim before another claim can be started.

Review your claims portal for any open claims or required actions.

**You May Be Within a 30-Day Waiting Period**

Some plans may require a **30-day waiting period** before you can file a claim.

If your coverage recently started or your device was recently enrolled, the option to start a claim may not be available until the waiting period has ended.

Review your plan information in the bolt portal for details about your coverage start date and eligibility.

**Your Plan May Not Be Active**

A claim cannot be filed if your device protection plan is no longer active.

Review the coverage information displayed in your portal to confirm your plan status.

**Your Claim Limit May Have Been Reached**

USAA Device Protection allows up to **two (2) claims during your coverage period.** 

If the maximum number of claims has already been reached, the option to start another claim may not be available.

 

- [FAQs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#main-content)

    - [Claims Process](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claims-process)
    - [General](https://chatusaa.boltinsurance.com/faqs?hsLang=en#general)
    - [Repairs](https://chatusaa.boltinsurance.com/faqs?hsLang=en#repairs)
    - [Claim Payments](https://chatusaa.boltinsurance.com/faqs?hsLang=en#claim-payments)
- [Getting started](https://chatusaa.boltinsurance.com/getting-started?hsLang=en)
- [Filing a Claim](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#main-content)

    - [Fulfillments](https://chatusaa.boltinsurance.com/filing-a-claim?hsLang=en#fulfillments)
- [Managing My Plan](https://chatusaa.boltinsurance.com/managing-my-plan?hsLang=en)

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