Why Does My Claim Still Say "Action Required" After I Uploaded My Documents?

If you recently uploaded requested documents and your claim still displays Action Required, don't worry. Your documents may still need to be reviewed.

Uploading a document does not always immediately remove the Action Required status.

Once your documentation is submitted, it must be reviewed to confirm that the required information has been provided.

Your claim status will be updated after the review is completed.

Do not repeatedly upload the same documents unless you receive a request asking you to do so.

Submitting duplicate copies will not speed up the review process.

If the documentation provided does not contain all of the required information, you may receive another request explaining what is still needed.

Continue to monitor your bolt claims portal and the email address associated with your account for updates.