---
title: Why Is My Claim Payment Not Going Through?
description:  Why Is My Claim Payment Not Going Through?
---

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# Why Is My Claim Payment Not Going Through?

## What to do if you are having trouble completing a payment associated with your claim.

If you are unable to complete a required payment for your claim, there are several things you can check before trying again.

**Check Your Payment Information**

Make sure:

- Your card information was entered correctly.
- The card has not expired.
- The billing information matches the information associated with the card.
- Sufficient funds or credit are available.
- Your financial institution is not blocking the transaction.

If any information is incorrect, update it and try the payment again.

**Clear Your Cache and Cookies**

Sometimes, stored browser data can interfere with the payment process. Before trying again:

- Clear your browser’s cache and cookies.
- Close and reopen your browser.
- Return to your claim portal and try the payment again.
- Restart your device.

You can also try completing the payment in a different supported browser or on a different device.

**Contact Your Financial Institution**

In some cases, your bank or card issuer may decline or block the transaction.

If your payment information appears correct but the transaction continues to fail, contact your financial institution to confirm there are no restrictions preventing the payment.

 

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