How Do I File a Claim?

To file a claim please visit the bolt Protect site or log in directly through your USAA portal.

How to file a claim

1. Access your  bolt Protect site
2. Log in using the email address associated with your plan.
3. Select the option to start a claim.
4. Enter the requested information about your device and incident.
5. Submit any requested supporting documentation.

What information will I need?

Depending on your claim, you may be asked to provide:

• Your device's IMEI
• Information about what happened to your device
• The date the incident occurred
• A paid wireless carrier bill
• Proof of purchase or other documentation confirming your device model
• Additional documentation needed to review your claim

You do not need to preregister your smartphones before filing a claim.

How long do I have to file?

Your claim must be reported within 30 days of the date the accidental damage or malfunction occurred.

If additional documentation is requested after your claim is filed, be sure to provide it within the timeframe provided with your request.

Before sending your device for repair

Before mailing or providing your device for service:

• Back up your important data.
• Remove your SIM card.
• Remove screen or device locks.
• Remove accessories that are not part of the repair.

Data transfer services are not included with your device protection plan.