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What Documents Do I Need to File a USAA Device Protection Claim?

What device information and documentation may be requested during your claim.

When you file a claim, you will be asked to provide information about your device and what happened.

The information needed may vary depending on your claim.

What May Be Required?

You may be asked to provide:

  • Your device's IMEI
  • The date the accidental damage or malfunction occurred
  • Details about what happened to your device
  • A paid wireless carrier bill
  • Your original device purchase receipt or other acceptable proof of the device model
  • Additional documentation needed to review your claim
Why Is My Wireless Bill Needed?

Your wireless carrier information may be used to verify that the smartphone met the eligibility requirements for household coverage at the time of the incident.

Make sure any documentation you submit is complete and clearly shows the requested information.

What If Additional Information Is Requested?

If additional documentation is needed after your claim has been submitted, you will receive instructions explaining what to provide.

Submit the requested information within the timeframe provided so that your claim can continue to be reviewed.

Providing documentation does not guarantee claim approval. Your claim remains subject to the eligibility requirements, coverage terms, limits, and exclusions of your plan.